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What Our Customers Say?

by Jane Carter on Ecassa
Outstanding service!

Am chuffed to bits (as a private customer). My well worn digibox came to the end of its life on Sunday. New digibox wouldn't talk to my telly! Put out a call on FB IOW Community and Mike Downes came highly recommended, so I contacted him. Today (Monday) he phoned as he said he would (see below), turned up when he said he would, fixed the problem and my life is back to normal (I know it's sad, but what can I say?!)

Turns out from our initial contact this morning that HE was the one who had come to sort out the cabling and aerial repair for our house (Carters Castle) when we moved here in 2004. Then, we were both going through a very difficult time and the ease with which Mike sorted out all the vagaries of adding the wherewithal for the modern world in a mid Victorian house went a long way to ease our path.... I thought about him over the years (although his work was so spot on we never needed to call him back), but unfortunately lost his contact details and assumed, like many other very decent tradesmen, he'd since left the Island. .... not so! And I'm so pleased about that, and this time I'll keep his business card safe!

many thanks jane for your kind review , its an absolute pleasure to have helped you ( again ) after all these years .. thanks for the coffee,, !

by stephen allen on Ecassa
seriously amazing / superb service

we employed the services of ecassa / wight aerials on the recommendation of one of our neighbours who had used them, we had previously used another local sandown company who fitted our aerial and mounted our tv's for us .. after a few days we noticed that one of the tvs was coming away from the wall.. and was concerned it was falling off , so we called the engineer who fitted it and he said he and his colleagues where to busy to come back to rectify it .. and would have to wait ..
well it fell off the wall .. smashed ! and i told them , and they said it wasn't their problem !
then we started to have reception issues so i rang again , and again was told it was weather conditions ... so we waited a week .. and no one from their company came back too us and we still had smashed tv and no reception , even after having the aerial replaced ...
so...
we contacted ecassa for a second opinion .. and 2 engineers turned up the same day to investigate ....
the new aerial that the previous company had fitted wasn't even a proper digital one and was found to be unsuitable for purpose .. and the tv wall mounts whereat suitable either , and wouldn't never support the tv's weight .. explained that i was charged ?300 by the previous company to do this job .. the reply from ecassa engineers was "you have been ripped off "
they took photos for me , to pass to trading standards .
ecassa changed my aerial for a "proper" digital one .. remounted my replacement tv for me with "proper " fixings and only charged me ?200 for the whole job .. so where ?100 cheaper ..
the removed all the stuff the other company did , and stacked it ready for the other company to collect .. 4 weeks on i have had no reception issues whatsoever and the tv is still secure .. so the proof is in the pudding
steve and colin from ecassa wight aerials where outstanding .. and a true reflection of british workmen at their best , i cannot fault them , and mike who heads up the company is nothing short of a star ! amazing customer service ..

my advice .. do your homework before you employ a company .. even if they have been recommended on facebook pages .. as this other company where recommended on the facebook community pagesby people who actually turned out to be their own family members and girlfriends recommending them ! always get reviews from people who actually have used them ..
ecassa and wight aerials get my vote 100%

my thanks to an outstandingly ran company with qualified and educated staff !

thank you for your review mr allen.i couldn't find your details as a customer on our system, but was advised by one of our team that your job was arranged by your 3rd party agent , . i will pass your feedback on to the engineers involved on your property .. and thank you for your kind words regarding myself .. its always a pleasure and will always go above and beyond to help a customer who has been mistreated by another company .. and of course , should you require us for any evidential reasons then of course we will be more than willing to help , should you wish take action against them . kindest regards

mike

by Nicole on Ecassa
Excellent

Excellent, reliable, quality service every time 🙂 I can't recommend highly enough!

Thank you for your kind review. A pleasure to help

by Anna B on Ecassa
Excellent service, fast and efficient

Mike has completed two installations for us, both have been fantastic. Customer service is second to none. Everything completed on time and he made sure everything was working correctly before he left. After every installation Mike and his team ensured everything was clean and tidy. A fantastic service, we would definitely recommend him.

Thanks for your kind review. A pleasure to help some very nice people Best wishes and good luck on your new venture

by Peter W on Ecassa
Excellent service, prompt, tidied up, nice guy, would recommend

Excellent service, prompt, tidied up, nice guy, would recommend. Didn?t waste any time in getting an aerial on the roof an two points inside the house, also tuned the TV which was an unexpected bonus - great job

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